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# Reply to a message

Note: You can include only one patient recipient per message.

To reply to a message:

1. From a Messenger folder, open a message, and select or .

1. (Optional) In the Cc/Bcc: field, do one of the following:

- Begin entering a recipient, and from the drop-down of recipient matches, select a recipient.
- Select to search for a recipient.

The To recipient pane appears.

More about the To recipient pane

The To recipient page displays three tabs: User, Patient, and Group.

> Note: If none of your patients have accounts, the Patient tab will be grayed-out.

> If you choose the:

> - User tab, you can search by name, provider group, or by ID.
> - Patient tab, you can search by name or chart #.
> - Group tab, you can search by group code and description.

> - In one of the tabs, enter a recipient in the search box, and then select the Enter key (or Go or Return depending on your device).
> - From the drop-down of recipient matches, select a recipient.

1. (Optional) To change the subject of the message, select the Subject field, then enter a subject.

There is a limit of 50 characters applied to the Subject field.

1. (Optional) To set the message to urgent, set the urgent message indicator to Yes .
2. In the body of the message, above the line "--- Original Message --- ", enter your message.

There is a limit of 32000 characters applied to the body of the message.

1. Select Send.

A confirmation sent message appears briefly.

To reply to a message:

1. From a Messenger folder, open a message, and select .

1. From the drop-down, select Reply or Reply All.

1. (Optional) In the Cc: field do one of the following:

- Enter a recipient, and from the drop-down of recipient matches, select a recipient.
- Select to search for a recipient.

The To recipient page appears.

More about the To recipient page:

The To recipient page displays three tabs: User, Patient, and Group.

> Note: If none of your patients have accounts, the Patient tab will be grayed-out.

> If you choose the:

> - User tab, you can search by name, provider group. or by ID.
> - Patient tab, you can search by name or chart #.
> - Group tab, you can search by group code or description.

> - In one of the tabs, enter a recipient in the search box, and then select the Enter key (or Go or Return depending on your device)
> - From the drop-down of recipient matches, select a recipient.

4. (Optional) In the Subject field,enter a new subject.

There is a limit of 50 characters applied to the Subject field.

1. (Optional) To set the message to urgent, set the urgent message indicator to Yes .
2. In the body of the message, above the line "--- Original Message --- ", enter your message.

There is a limit of 32000 characters applied to the body of the message.

1. Select Send.

See:

View messages

Forward a message

Compose a message

Move a message

Delete a message