# Patient self-registration

When patients complete the Register for Account page in Exan PatientAccess, they're typically directed to the Account Registration page to complete their registration. However, there are instances where patients may receive other emails, and these instances are documented below.

Patients with an existing account and completed registration

If patients have already created an account and completed a registration, they'll receive an email stating that an existing account exists, and that they can enter their existing user name and password in the Login area; otherwise they should contact their dental institution.

Note: The text in the following email examples may be different from the email text your patients see because your dental institution can customize the text.

Patients with an existing account that's been locked

If patients have an existing account and their account is locked, they will receive an email stating that they have an existing account, which is locked. Patients are instructed to contact their dental institution to unlock their account.

Note: The text in the following email examples may be different from the email text your patients see because your dental institution can customize the text.

Patients with a registered account but an incomplete setup

If patients have already registered an account, but they have not completed the setup, they will receive an email stating that they should contact their dental institution to complete their setup.

Note: The text in the following email examples may be different from the email text your patients see because your dental institution can customize the text.